General Terms and Conditions of IDEJA DEKORI d.o.o.
These General Terms and Conditions govern the relationship between the Buyer and the Seller regarding the terms and method of ordering products, product prices, terms and methods of payment, warranty conditions for the conformity of sold goods, the Buyer’s right to submit a written complaint regarding the products and services of the Seller, the right to terminate the contract, product delivery, and other services offered by the Seller, protection of personal and other data, and other matters important for concluding a sales contract via the online store.
The terms and conditions are subject to the Consumer Protection Act, the Electronic Commerce Act, the Obligations Act, and other applicable regulations of the Republic of Croatia.
The Seller reserves the right to change the Terms and Conditions at any time.
All changes will be published on the Seller’s website and will take effect upon their publication on the website. Any changes to the Terms will apply to purchases made after those changes are published.
The Buyer is obligated to check the current Terms before each purchase.
Prior to purchase, the Buyer declares in the application that they have read and accepted these General Terms and Conditions. Upon order confirmation, these Terms will be sent to the Buyer as an attachment to the email confirming contract conclusion.
These Terms are available to all users at any time in a way that allows them to be saved, reused, and reproduced.
These Terms and Conditions form an integral part of every Sales Contract entered into between the Seller and the Buyer via the online store.
Seller
Company name: IDEJA DEKORI d.o.o.
Headquarters: Partizanska 13, 52440 Poreč
Email: info@idejadekori.com
Registered at: Commercial Court in Pazin under no. Tt-21/1199-2
Share capital fully paid: 2.654,45 €
IBAN: HR1823600001102911871 (Zagrebačka banka d.d.)
Website: https://idejadekori.com/
Sales through the online store are conducted by the Seller in its own name. The Seller does not charge any additional remote communication costs.
Products are not available for purchase outside the territory of the Republic of Croatia.
Buyer
The Buyer is any natural person who purchases products through the online store in the manner outlined in these General Terms and Conditions – i.e. who selects at least one product, adds it to the cart, pays with a credit/debit card, e-banking, or bank slip, and submits the order to the Seller.
Only adults with legal capacity may be Buyers. Contracts on behalf of and for the account of minors or legally incapacitated persons may be concluded by their legal guardians or representatives.
Persons with limited legal capacity may enter into a contract only with the consent of their legal representative. The Seller bears no responsibility if this provision is not followed.
Prices
All prices listed in the online store refer to retail prices, shown in euros (€), inclusive of VAT, and apply to all payment methods at the time of purchase. These listed prices apply exclusively to purchases made through the website and under the conditions and payment methods specified below.
Displayed prices are valid at the time the order is received.
Promotional offers are valid only at the time of order and may be changed without prior notice.
Online Store
The online store is accessible 24/7, every day of the year. We reserve the right to temporarily or permanently suspend sales of certain or all products, or to limit or completely block access to the online store.
Product Images and Descriptions
The Seller commits to ensuring that all information on the website is as up-to-date and accurate as possible. However, the Seller reserves the right to make errors in product descriptions and images.
User Registration and Product Orders
Products can be ordered electronically by both registered and unregistered users. Registration is done by creating a user account and is free of charge.
During registration, the user creates a username and password. The user is responsible for all actions and orders placed under their account.
Both registered and unregistered users are responsible for the accuracy and completeness of data entered when registering or making a purchase.
Orders are placed via the shopping cart. When the Buyer completes an order, the contract is considered concluded, and the Seller will immediately inform the Buyer via email by sending an Order Confirmation.
The order confirmation email includes information about the order, delivery address, payment method, total price, customer service contact details, and other legally required information.
Together with the order confirmation, the Buyer will also receive the General Terms and Conditions and Notice on the Right of Unilateral Contract Termination, including a sample form for unilateral contract termination, via email.
The Seller will deliver the ordered goods to the Buyer in the agreed quantity, provided the items are available.
If the Seller is unable to deliver a specific product within the preset timeframe because the item is out of stock or can no longer be ordered from the supplier, the Seller will inform the Buyer in writing via email with a Delivery Delay Notice, after which the Buyer may cancel the order or accept the revised delivery date.
Delivery / Product Pickup
The delivery cost is €4.94 and is calculated in the shopping cart during the calculation of product price and other related costs, before the order is confirmed.
Products cannot be purchased for delivery outside the borders of the Republic of Croatia.
To provide delivery services, the Seller uses the courier service DPD.
The Seller undertakes to deliver the ordered items to the Buyer within 15 to 20 working days from the date of payment receipt.
Product delivery is carried out on working days only, during the working hours of the DPD courier service. The courier will contact the Buyer by phone to agree on a delivery time. If the Buyer does not answer or return the courier’s call, the product will not be delivered on the scheduled day, and a new delivery date will be arranged.
If delivery cannot be executed due to the Buyer or an authorized recipient not being present at the delivery address at the agreed time, the Buyer bears the cost of the failed delivery.
In such cases, the Buyer and the Seller will agree on a new delivery date, or the Buyer may, based on agreement with the Seller, personally collect the goods at the Seller’s office.
The Seller reserves the right to change the agreed delivery date due to unforeseen circumstances occurring after the conclusion of the contract and may propose a new delivery date in agreement with the Buyer.
Delivery is made up to the entrance of the building, provided that the delivery vehicle can reach the entrance without restrictions. If access to the building is not possible, delivery will be made to the nearest accessible point for unloading.
Upon delivery, the courier may request the Buyer to sign a delivery confirmation, confirming receipt of goods, and to indicate the date of delivery on the document.
Payment
The order is paid for by the Buyer by clicking the “Buy” button. At that moment, the total purchase amount (including VAT) is shown in the shopping cart.
The Buyer can pay for the ordered products and services using one of the following methods:
1.) Bank payment slip (at a post office, bank)
2.) internet banking
3.) One-time credit card payment – Mastercard, Maestro, Visa, Diners
Credit card payments are processed through the CorvusPay payment system, protected by SSL protocol that ensures secure transactions in accordance with their standards and certificates.
If the Buyer chooses to pay via bank transfer or internet banking, all required payment information will be shown upon completion of the ordering process.
If the Buyer chooses bank transfer or internet banking, payment must be made within 48 hours of placing the order. After this deadline, the order confirmation is no longer binding for the Seller, and the order will be automatically canceled.
Warranty
For all products for which the Seller issues a warranty, the warranty conditions specified in the warranty certificate apply.
The Seller guarantees that the product, if used according to the manual and warranty terms, will function properly within the warranty period. In case of malfunction or defect, the Seller will repair or replace the product within a reasonable time in accordance with the Croatian Obligations Act. Warranty claims are valid only upon presentation of the original invoice. The Buyer is obligated to keep the warranty certificate and invoice.
Liability for Material Defects
The Seller is liable for material defects of products sold through the website in accordance with applicable laws, particularly the Croatian Obligations Act and the Consumer Protection Act.
The Seller is responsible for defects that existed at the time the risk transferred to the Buyer (i.e., the time the goods were handed over to the Buyer or a third party designated by the Buyer who is not the transporter), even if such defects were not known to the Seller.
The Seller is also responsible for defects that arise after this time if caused by something that existed before the transfer of risk. It is presumed that any defect arising within six months of delivery was present at the time of delivery, unless the Seller proves otherwise.
The Buyer must inform the Seller of any visible defects within two months of discovering them, and no later than two years from the date of risk transfer.
If a defect not noticeable during a normal inspection becomes apparent after delivery, the Buyer must notify the Seller within two months of discovery, or forfeit the right to claim.
The Seller is not responsible for defects that appear after two years from delivery.
The Buyer’s rights for timely reported defects expire two years after the notice is sent to the Seller, unless the Buyer was prevented from acting due to Seller fraud.
If a material defect is confirmed, the Buyer may legally request one of the following:
- Elimination of the defect (repair),
- Replacement with a defect-free product,
- Price reduction,
- Termination of the contract.
If defects are caused by improper handling, storage, maintenance, or usage by the Buyer, the Seller does not assume liability.
Order Cancellation and Contract Termination
The Buyer may cancel an order at any time before the delivery of the product by sending a written cancellation notice to info@idejadekori.com.
If the order is canceled before shipping, the Buyer is entitled to a full refund.
After cancellation, the Buyer will receive a confirmation of cancellation via email.
Right of Withdrawal (Consumer Protection Act, Article 72 – Section IV):
The Buyer has the right to withdraw from a remote or off-premises contract, without stating a reason, within 14 days of receiving the goods.
If multiple products were ordered for separate delivery, the withdrawal period begins from the day the final item is delivered to the Buyer or their designated recipient (excluding couriers).
If the Seller fails to inform the Buyer of their right to withdrawal, this right is extended to 12 months from the original 14-day withdrawal deadline. If the Buyer is later informed, the 14-day period begins on the date of receiving the notification.
To exercise the right of withdrawal, the Buyer must notify the Seller in writing before the withdrawal period expires. This can be done:
- Using the official Withdrawal Form published on the Seller’s website,
- Or with any unambiguous written declaration sent via email to info@idejadekori.com,
- Or by registered mail to: Ideja Dekori d.o.o., Partizanska 13, 52440 Poreč.
The Seller is obligated to send the Buyer a confirmation of receipt of the withdrawal notice without delay.
The Buyer must return the goods without undue delay, and at the latest within 14 days of informing the Seller of the contract termination.
The Buyer is responsible for return costs in the amount of €20.00.
The Seller must refund the full amount paid by the Buyer within 14 days of receiving the written notice of withdrawal.
The Seller is not obliged to refund the payment before receiving the returned product, or unless the Buyer provides proof that the item was sent back.
Refunds will be made using the original payment method, unless the Buyer agrees otherwise and at no additional cost.
In accordance with Art. 77(5) of the Consumer Protection Act, the Buyer is liable for any depreciation in product value resulting from handling beyond what is necessary to determine the product’s nature, features, and functionality.
If the product is already assembled and disassembling it could cause further damage, it must remain assembled, and the Buyer must contact the Seller before returning it.
Exclusion of the Right to Terminate the Contract
The Buyer does not have the right to withdraw from the contract in the cases regulated by Article 79 of the Consumer Protection Act, especially when:
- the service contract has been fully performed by the Seller, and its performance began with the explicit prior consent of the consumer and their confirmation that they are aware they would lose the right of withdrawal after full service fulfillment,
- the subject of the contract is goods or services whose price depends on fluctuations in the financial market beyond the Seller’s control, which may occur during the withdrawal period,
- the subject of the contract is goods that are made to the consumer’s specification or clearly personalized,
- the subject of the contract is goods that, due to their nature, are inseparably mixed with other items after delivery.
Complaints
Complaints can be submitted at the showroom from which the product was delivered or via email at: info@idejadekori.com.
Ordered products are packaged to prevent damage during normal handling in transport/delivery.
If a shipment is visibly damaged during transport, the Buyer is not obligated to accept the package.
The realization of consumer rights based on a filed complaint is governed by the Consumer Protection Act and the Obligations Act.
Returns
Under the contract, as well as under applicable online sales on the Seller’s website, the products are made to order based on the Buyer’s specifications, and as such, are not eligible for return or subsequent withdrawal.
A return may only be requested in cases of technical malfunction of the product or visible damage to the delivered product and its components.
In such cases, the Buyer is required to notify the Seller in writing via email at info@idejadekori.com, upon receipt of the shipment but no later than 7 days after delivery.
The Seller shall respond in writing within a reasonable time, but no later than 14 days after receiving the return request, following an evaluation of the claim.
Duration of the Contract
The contract entered into between the Buyer and Seller is a one-time distance sales contract that is fulfilled upon delivery of goods and completed payment, unless terminated.
These Terms and Conditions form an integral part of the contract.
Written Complaints and Dispute Resolution
These General Terms and Conditions are drawn up in accordance with the Consumer Protection Act and other applicable laws of the Republic of Croatia.
Customers may submit written complaints regarding products or services to the Seller by email at info@idejadekori.com.
The Seller is obligated to immediately confirm receipt of the complaint and respond no later than 15 (fifteen) days from the date of receipt.
In the event of a dispute between the Buyer and Seller, complaints may be submitted to:
- the Court of Honor of the Croatian Chamber of Economy,
- the Court of Honor of the Croatian Chamber of Trades and Crafts,
- or a mediation proposal to the mediation centers.
Should a dispute arise, the Buyer and Seller will attempt to resolve it amicably, and if that is not possible, the dispute falls under the jurisdiction of the Court of Zagreb.
According to Regulation (EU) No 524/2013 of the European Parliament and Council, traders involved in online sales are obligated to provide an electronic link to the platform for online dispute resolution on their websites.
The Buyer may access the Online Dispute Resolution Platform here:
Collection and Processing of Personal Data
By registering on the website idejadekori.com, the Buyer gives personal consent for the collection, usage, processing, and transfer of their personal data necessary for using the website, including (but not limited to):
- Consent for the Seller to process the provided personal data in accordance with the Personal Data Protection Act for the purposes of internal records and statistics, customer database creation, product and service notifications, delivery communication, promotional material delivery, customer relationship improvement, and service enhancement. The Seller may share this data with third parties solely in order to provide services, safeguard user and Seller interests, or prevent potential abuse;
- Understanding and assessing the specific needs and expectations of customers with the goal of improving the Seller’s services and results;
- Consent to be contacted by the Seller via post, phone, SMS, and/or email, and to receive materials regarding offers and product updates;
- Provision of the Buyer’s personal data to third parties when necessary to fulfill the above purposes.
The Seller commits to safeguarding the privacy of all customers’ personal data and undertakes to handle all personal data in accordance with applicable Croatian privacy laws. The Seller may not misuse or make personal data available to third parties unless permitted by special laws or required for contract fulfillment. All employees and business partners of the Seller are responsible for complying with privacy protection.
If a customer does not wish for the Seller to process or retain their data, and requests deletion, they must notify the Seller in writing via email at: info@idejadekori.com
By using this website, the Buyer confirms that they are aware of and agree to the Seller’s General Terms and Conditions.
Effective Date
These Terms and Conditions are valid and applicable as of January 1, 2025.